External MOH

Answered Question
Apr 21st, 2010

If we want to add a CD player, etc... to provide MOH.  What do we need to change/set in the UC for the external sound to be heard on hold?

I understand that an external source needs to be plugged into the port on the UC and actively playing.

Thank you, Paul

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Overall Rating: 5 (1 ratings)
Paul Santabarbara Wed, 04/21/2010 - 09:40

Marcos, thank you.  It looks as though I already have the correct options chosen.

This should work once the external CD player is installed.

Regards, Paul

Steven DiStefano Thu, 04/22/2010 - 08:02

When Enable external music on hold port is checked,  music on hold for internal calls is automatically enabled and cannot be  disabled. If an audio file is selected and the external music-on-hold  port is also enabled, the music input from the external port takes  precedence. The selected audio file serves as a backup music source if  the external source fails or is not available.