We are setting up the UCCE 7.5.1, and we have patched the system with ICM 7.5.8 and CTI OS
7.5.8. We have also patched the agents' PC with CTI OS 7.5.8.
Our developer has actually customized the CTI OS Toolkit softphone, to intergrate it with
a 3rd party application. It was running fine before patching the agents' PC with CTI OS
7.5.8. The customized CTI OS Toolkit could start up after the agents' PCs were patched.
When I tried to uninstalled CTI OS 7.5.8 from the PCs, then it works fine again. What
could be the problem here? Are there any additional steps that I need to take note after
patching CTI OS 7.5.8?
I also noticed that after running the software patch, the CTI OS Softphone would be
Appreciate any help and advice on this.
Thanks & Regards,