Timer Ready Not ready

Answered Question
Apr 22nd, 2010
User Badges:
  • Silver, 250 points or more

Hi,


Customer has IPCC Express Premium 4.5.2

Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"

Is there a way to increase the timer?

I mean the agent phone rings, but instead of after three rings the agent becomes not ready after six rings.


Thanks,


Jan

Correct Answer by Aaron Harrison about 7 years 1 month ago

Hi


It's the 'Timeout' setting on the 'Select Resource' step within the script.


Default is 10 seconds. .. double it to 20.


Regards


Aaron


Please rate helpful posts..

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Aaron Harrison Thu, 04/22/2010 - 02:53
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015

Hi


It's the 'Timeout' setting on the 'Select Resource' step within the script.


Default is 10 seconds. .. double it to 20.


Regards


Aaron


Please rate helpful posts..

j.huizinga Thu, 04/22/2010 - 02:58
User Badges:
  • Silver, 250 points or more

Ough, I knew that a long time ago, I forgot completely.


Thank you for the quick response,


Jan

Actions

This Discussion