Customer has IPCC Express Premium 4.5.2
Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"
Is there a way to increase the timer?
I mean the agent phone rings, but instead of after three rings the agent becomes not ready after six rings.
It's the 'Timeout' setting on the 'Select Resource' step within the script.
Default is 10 seconds. .. double it to 20.
Please rate helpful posts..