Timer Ready Not ready

Answered Question
Apr 22nd, 2010

Hi,

Customer has IPCC Express Premium 4.5.2

Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"

Is there a way to increase the timer?

I mean the agent phone rings, but instead of after three rings the agent becomes not ready after six rings.

Thanks,

Jan

I have this problem too.
0 votes
Correct Answer by Aaron Harrison about 6 years 9 months ago

Hi

It's the 'Timeout' setting on the 'Select Resource' step within the script.

Default is 10 seconds. .. double it to 20.

Regards

Aaron

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Correct Answer
Aaron Harrison Thu, 04/22/2010 - 02:53

Hi

It's the 'Timeout' setting on the 'Select Resource' step within the script.

Default is 10 seconds. .. double it to 20.

Regards

Aaron

Please rate helpful posts..

j.huizinga Thu, 04/22/2010 - 02:58

Ough, I knew that a long time ago, I forgot completely.

Thank you for the quick response,

Jan

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