04-22-2010 01:49 AM - edited 03-14-2019 05:37 AM
Hi,
Customer has IPCC Express Premium 4.5.2
Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"
Is there a way to increase the timer?
I mean the agent phone rings, but instead of after three rings the agent becomes not ready after six rings.
Thanks,
Jan
Solved! Go to Solution.
04-22-2010 02:53 AM
Hi
It's the 'Timeout' setting on the 'Select Resource' step within the script.
Default is 10 seconds. .. double it to 20.
Regards
Aaron
Please rate helpful posts..
04-22-2010 02:53 AM
Hi
It's the 'Timeout' setting on the 'Select Resource' step within the script.
Default is 10 seconds. .. double it to 20.
Regards
Aaron
Please rate helpful posts..
04-22-2010 02:58 AM
Ough, I knew that a long time ago, I forgot completely.
Thank you for the quick response,
Jan
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