04-22-2010 01:49 AM - edited 03-14-2019 05:37 AM
Hi,
Customer has IPCC Express Premium 4.5.2
Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"
Is there a way to increase the timer?
I mean the agent phone rings, but instead of after three rings the agent becomes not ready after six rings.
Thanks,
Jan
Solved! Go to Solution.
04-22-2010 02:53 AM
Hi
It's the 'Timeout' setting on the 'Select Resource' step within the script.
Default is 10 seconds. .. double it to 20.
Regards
Aaron
Please rate helpful posts..
04-22-2010 02:53 AM
Hi
It's the 'Timeout' setting on the 'Select Resource' step within the script.
Default is 10 seconds. .. double it to 20.
Regards
Aaron
Please rate helpful posts..
04-22-2010 02:58 AM
Ough, I knew that a long time ago, I forgot completely.
Thank you for the quick response,
Jan
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: