I am trying to get the current contact waiting in CSQ...
Report Object: CSQ IPCC Express
Field: Contacts Waiting
Result Statistic: queueNum
It's able to return the correct queue number via the HTTP
But i have no idea on ... HOW to return each "contact number/ID" in the queue ??
If there is no ACD object can do the above activity,
does it mean ..
I have to establish another DB
and DBwrite the contact ID after entered the "Resource Queue"????
Retrieve each contact from the custom DB ???