How to check the "inbound contact" has been handled/abandoned in Resource queue?

Unanswered Question
Apr 23rd, 2010
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Hi all,

According to the Cisco Unified CCX editor's "Simple Queuing Template" ,

the inbound contact/call will keep looping in the resource queue,

then ...

if the inbound contact has been handled by an agent or abandoned by the caller,

how can i check this contact has been handled/abandoned ???

because I want to do a post-scripting after the call has quited the queue.



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