Ok. So, you don't have so many users on the system that it would be hanging up based on volume. For the Bulk Edit issue, I would check the current version and compare to what is availalbe on www.ciscounitytools.com. Even if the versions match, I would uninstall and then reinstall the latest version and give that a try as a first step.
I asked about the Platform vs. Retail install because I believe the EMS configs rely on some of the IIS settings. If you used the platform discs, you're good to go on that note. For the configs, it may help if you can send some screen shots of your configs. For something like that, it's easier to see what you've got than it is to guess at where something might be wrong.
Hailey
