Is possible change auto attendant behavior via ip phone?

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Apr 23rd, 2010
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Hi all,

I have an script for auto attendant that, in bussines hours forward calls to phones and out of bussines hours forward calls to voice mail.

Is possible change when calls go to voice mail and when go to phones via ip phones? for example, dialin some nunmber activate or deactivate the calendar option into script.

thanks in advance.

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Overall Rating: 4.5 (2 ratings)
David Hailey Fri, 04/23/2010 - 08:13
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If this is a Unity Auto Attendant - no.  If it's UCCX, quitely likely is possible to so something of that sort.

Which are you using?


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david.knet Fri, 04/23/2010 - 08:18
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I am using Cisco Unity Express, so... is not possible?

David Hailey Fri, 04/23/2010 - 08:22
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I'm more of an enterprise solutions guy so I'm not as big on CUE. I can't confirm 100% on that. I'd look for a response from some of the folks that are more knowledgeable on those products.


paolo bevilacqua Fri, 04/23/2010 - 09:13
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To do this with CUE, you need a custom IVR / http / Vxml script, that require programming knowledge.

If you need such a solution developed, can contact me at the address present in my profile.


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