How to - Dial ext from AA, xfer to overhead page, play recording; then DirCallPark

kc.iefbr14 · ‎04-24-2010

I have a customer who is replacing a Toshiba system with UCM-BE / Unity Connection. Toshiba has the following functionality:

External caller dials extension from AA, a pre-recorded annoucement is played on the overhead paging system, then caller is parked at a specific extension.

Is there a way to duplicate this with Unity Connection (7.1.3)? No problem transferring to a Directed Call Park number, but what about the additional step of dialing the paging DN and playing a recording?

kc.iefbr14 · ‎04-28-2010

bump.

Lindborg, you out there?

I have a TAC case open, but it's not looking promising . . . took 27 minutes just for my question to be understood.

William Bell · ‎04-28-2010

If I follow your scenario, this is not possible with CUCM/CUC. You may be able to do something like this with UCCX but that may be a little overkill.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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