How to - Dial ext from AA, xfer to overhead page, play recording; then DirCallPark

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Apr 24th, 2010
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I have a customer who is replacing a Toshiba system with UCM-BE / Unity Connection.  Toshiba has the following functionality:

External caller dials extension from AA, a pre-recorded annoucement is played on the overhead paging system, then caller is parked at a specific extension.

Is there a way to duplicate this with Unity Connection (7.1.3)?  No problem transferring to a Directed Call Park number, but what about the additional step of dialing the paging DN and playing a recording?

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kc.iefbr14 Wed, 04/28/2010 - 13:20
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Lindborg, you out there?

I have a TAC case open, but it's not looking promising . . . took 27 minutes just for my question to be understood.

William Bell Wed, 04/28/2010 - 19:18
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If I follow your scenario, this is not possible with CUCM/CUC.  You may be able to do something like this with UCCX but that may be a little overkill.



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