Code for International Dial

Unanswered Question
Apr 24th, 2010

On Nortel to dial International countries we had 4digit different code for each employee,

Is similar possible on Cisco Callmanager Express.

I have this problem too.
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David Hailey Sun, 04/25/2010 - 06:37

In the Cisco world, these are called Feature Access Codes (FAC).  I believe they may operate a little differently in CME vs. CUCM so, being more on the Enterprise side, I'll just say that you can do this in CME.  Here is the configuration guide:

http://www.conft.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmefacs.html#wpxref42687

Hailey

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Rob Huffman Sun, 04/25/2010 - 07:03

Hi Saquib,

Just to add a note to the good info from Hailey (+5 Hailey-Man);

To use a PIN  code to authorize access to Long Distance Toll calls (like FAC codes in  CCM). In CME use Call Blocking and Override funtionality. Have a look;

Call  blocking to prevent unauthorized use of phones is implemented by  matching a pattern of specified digits during a specified time of day  and day of week or date. Up to 32 patterns of digits can be specified.  Call blocking is supported on IP phones only and not on analog foreign  exchange station (FXS) phones.

When a user attempts to place a call to  digits that match a pattern that has been specified for call blocking  during a time period that has been defined for call blocking, a fast  busy signal is played for approximately 10 seconds. The call is then  terminated, and the line is placed back in on-hook status.

Call  blocking applies to all IP phones in a Cisco CME system, although  individual IP phones can be exempted from all call blocking.

Individual  phone users can be allowed to override call blocking associated with  designated time periods by entering **personal identification numbers  (PINs)** that have been assigned to their phones.

For IP  phones that support soft keys, such as the Cisco IP Phone 7940G and the  Cisco IP Phone 7960G, the call-blocking override feature allows  individual phone users to override the call blocking that has been  defined for designated time periods. The system administrator must first  assign a personal identification number (PIN) to any phone that will be  allowed to override call blocking.

Then, to override call blocking, the  phone user presses the Login soft key on the phone and enters the PIN  that is associated with the phone. Note that logging in to a phone with a  PIN only allows the user to override call blocking that is associated  with particular time periods. Blocking patterns that are created with  the 7-24 keyword in the after-hours block pattern command are in effect 7  days a week, 24 hours a day, and they cannot be overridden by using a  PIN.

When  PINs are configured for call-blocking override, they are cleared at a  specific time of day or after phones have been idle for a specific  amount of time. The time of day and amount of time can be set by the  system administrator.

From this good CME doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeblock.html

Hope  this helps!

Rob

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https://supportforums.cisco.com/docs/DOC-8895

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Posted April 24, 2010 at 11:09 PM
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