I have a problem with the CCM, I have to load a new MoH file, but the CCM does not convert the .wav or .mp3 file to 6 files.
I drop the .wav file in C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, and the system has to convert to 6 files in the directory:
C:\ProgramFiles\Cisco\TFTPPath\MOH, but the system doesn´t make ths conversion.
I have restarted the Cisco MOH Audio Translator service and P Voice Media Streaming App service, and the result is the same.
How can I resolve that problem?
Glad to hear that worked!
++ If you would like to configure the default user and network MOH to something else, then go to "Service Parameters" again --> Choose the Publisher and "Cisco CallManager" --> Scroll down to "Clusterwise Parameters" --> Change the "Default Network Hold MOH Audio Source ID" and "Default User Hold MOH Audio Source ID" from 1 to the source ID that you want should play.
++ If you would like to configure the user and network MOH for a device pool, it's no longer how it used to be under Device Pool. On all phone configuration pages. The "Network Hold MOH Audio Source ID" and "User Hold MOH Audio Source ID" settings along with some other have been moved under "Common Device Configuration". In order to configure this, go to Device --> Device Settings --> Common Device Configuration. Make different profiles there and apply them to all phones in different device pools with the help of BAT.
If this helps, please rate.
Try the following:
++ Go to "Service Parameters" on the CUCM Admin Page.
++ Select the Server as the Publisher and Service as "Cisco IP Voice Media Streaming App".
++ For "Supported MOH Codecs", select all the codecs listed there and hit save.
Test it and let me know how it goes. HTH.