"number not configured" abbrdial

Unanswered Question
Apr 26th, 2010
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Numbers are configured as speed dials.

Using ExtMobility on 7942.

Login user to alternat phone (7965 or 7940) will allow AbbrDial.

Is there some setting on a phone that would not allow AbbrDial? multiple users with same udp setup on 7942's work fine. Having a problem with the latest additions.

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Jonathan Schulenberg Mon, 04/26/2010 - 14:17
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Speed Dials and Abbreviated Dials are set on a per-device basis. Extension Mobility is provided through a Device Profile [device]. The user would need to configure the abbreviated dials on their device profile as well as the native phone. They can do this by selecting the appropriate device through /ccmuser.

rsnook Mon, 04/26/2010 - 14:43
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right. and the user logged into a 7965 or 7940 worked just fine... it's only when they login to a 7942 that their AbbrDial doesn't work. same profile, different phone.

rsnook Mon, 04/26/2010 - 17:14
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did some further testing and it is only on some users and only in a specific device pool. Logging them into a phone in another device pool (even using the same network port at their desk) it works fine.


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