"number not configured" abbrdial

Unanswered Question
Apr 26th, 2010

Numbers are configured as speed dials.

Using ExtMobility on 7942.

Login user to alternat phone (7965 or 7940) will allow AbbrDial.

Is there some setting on a phone that would not allow AbbrDial? multiple users with same udp setup on 7942's work fine. Having a problem with the latest additions.

I have this problem too.
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Jonathan Schulenberg Mon, 04/26/2010 - 14:17

Speed Dials and Abbreviated Dials are set on a per-device basis. Extension Mobility is provided through a Device Profile [device]. The user would need to configure the abbreviated dials on their device profile as well as the native phone. They can do this by selecting the appropriate device through /ccmuser.

rsnook Mon, 04/26/2010 - 14:43

right. and the user logged into a 7965 or 7940 worked just fine... it's only when they login to a 7942 that their AbbrDial doesn't work. same profile, different phone.

rsnook Mon, 04/26/2010 - 17:14


did some further testing and it is only on some users and only in a specific device pool. Logging them into a phone in another device pool (even using the same network port at their desk) it works fine.


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