Unity Connection 2.1.2 - Auto Attendant

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Apr 26th, 2010
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Can some one list a link to s great tutorial for setting up an Auto Attendant for Unity Connection 2.1.2?

Thank You in Advance~

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Mojo1 Tue, 04/27/2010 - 07:16
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I have looked at Call Handlers. From what

I can see there are only 0-9 user input options. I have 13 different departments needed for user inputs.

Do you have any suggestion on you to handle this many user inputs?

Jaime Valencia Tue, 04/27/2010 - 07:31
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If you've used AA from any other company you'll notice they work exactly the same. 1-9 options and 0 usually means operator or live agent.

I personally don't like AAs that only confuse you with all the possible options per level and many levels.

You would need to create at least 2 call handlers, you can configure that after greeting send to another call handler and provide the remaining options.

Or tell them to press X for more options and then send them to another call handler.

Or redefine the decision tree and provide 4-5 options per level and then finally provide the departments (2 or 3 levels maybe).

It's really up to you, but I think everyone likes better the last option.



if this helps, please rate



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