I have looked at Call Handlers. From what

I can see there are only 0-9 user input options. I have 13 different departments needed for user inputs.

Do you have any suggestion on you to handle this many user inputs?

If you've used AA from any other company you'll notice they work exactly the same. 1-9 options and 0 usually means operator or live agent.

I personally don't like AAs that only confuse you with all the possible options per level and many levels.

You would need to create at least 2 call handlers, you can configure that after greeting send to another call handler and provide the remaining options.

Or tell them to press X for more options and then send them to another call handler.

Or redefine the decision tree and provide 4-5 options per level and then finally provide the departments (2 or 3 levels maybe).

It's really up to you, but I think everyone likes better the last option.

HTH

java

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