Is it possible to have a SoftPhone act as the phone for an ACD agent. I had no luck getting this to work correctly under 4.1, but I was wondering if anything had changed with 7. We are just looking for the best way to make people mobile and have some people start to work from home. I have their regular lines going to a softphone, but need t look at the ACD lines.
IP Communicator is a supported device for CCX in current versions. You would configure it identical to a physical phone (application user association, exclusive line appearence for ACD line, etc).