04-27-2010 03:07 AM - edited 03-19-2019 12:51 AM
Hi all,
I have upgraded our test lab CUCM server from 6.1(2) to 6.1(3b). Although we have a genuine MCS server bought from Cisco, we run only the demo licencing on the server (simply because we only have a few test phones and gateways running on the server). We have rebuilt this server a few times so we may have had more licences installed previously - the 'demo' licencing seems to allow me test all i need to.
The upgrade to 6.1(3b) seemed to go ok. My only concern was the time it took after the CUCM server restarted for the IP phones to 'register' - seemed to take 30 mins or more before they jumped into life and re-registered etc? Is that normal? (I suspect the CallManager Service took a while to start?)
However, I have had a few problems when trying to rollback the upgrade to the older partition. I followed the Cisco doco and all seemed to work ok, the CLI showed it selecting the old partition on the reboot, and then starting services for 6.1(2) [lots of green [OK] messages etc)
I have attached a few screenshots, not sure if they are relevant or of any use.
Has anyone seen this issue before after an upgrade? I am not overly comcerned becaue the 'upgrade' worked, but it would be nice to know i can rollback if i need to do incase of any issues.
Is there anywhere in CUCM i can check to see if the failed services are generating an error message or a reason for them not starting?
Thoughts appreciated
Rgds
Solved! Go to Solution.
04-27-2010 06:11 AM
Hey Andy,
Hope all is well buddy!
The problems you are seeing here are most likely "purely" License related due to the changes
that were implemented between 6.1(2) and 6.1(3). I don't see this being a problem with permanent
"production" Licenses. Have a look;
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) introduce these licensing enhancements.
Description
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) identify the state of a license; that is, if it is missing, if it is a demo license, or if it is an uploaded license. In addition, Cisco Unified Communications Manager Administration warns you whether Cisco Unified Communications Manager currently operates with demo licenses, with an insufficient number of licenses, or with an incorrect software feature license.
GUI Changes
The following windows display the state of licenses in Cisco Unified Communications Manager
Administration:
- Cisco Unified Communications Manager currently operates with demo licenses, so upload the appropriate license files.
- Cisco Unified Communications Manager currently operates with an insufficient number of licenses, so upload additional license files.
- Cisco Unified Communications Manager does not currently use the correct software feature license. In this case, the Cisco CallManager service stops and does not start until you upload
the appropriate software version license and restart the Cisco CallManager service.
License File Upload (System > Licensing > License File Upload)-This window displays a message
that uploading the license file removes the demo licenses for the feature.
Now for the Cisco Messaging Service
This is only used in "Legacy" integrations which I'm guessing is not
the setup for your lab, so you should be good to go here.
Cisco Messaging Interface Service
The Cisco Messaging Interface allows you to connect a simplified message desk interface (SMDI)-compliant external **Third Party** voice-mail system with the Cisco CallManager. The CMI service provides the communication between the voice-mail system and Cisco CallManager. The SMDI defines a way for a phone system to provide a voice-mail system with the information needed to intelligently process incoming calls.
Hope this helps!
Rob
Please support CSC Helps Haiti
04-27-2010 06:11 AM
Hey Andy,
Hope all is well buddy!
The problems you are seeing here are most likely "purely" License related due to the changes
that were implemented between 6.1(2) and 6.1(3). I don't see this being a problem with permanent
"production" Licenses. Have a look;
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) introduce these licensing enhancements.
Description
Cisco Unified Communications Manager Releases 7.1(2) and 6.1(3) identify the state of a license; that is, if it is missing, if it is a demo license, or if it is an uploaded license. In addition, Cisco Unified Communications Manager Administration warns you whether Cisco Unified Communications Manager currently operates with demo licenses, with an insufficient number of licenses, or with an incorrect software feature license.
GUI Changes
The following windows display the state of licenses in Cisco Unified Communications Manager
Administration:
- Cisco Unified Communications Manager currently operates with demo licenses, so upload the appropriate license files.
- Cisco Unified Communications Manager currently operates with an insufficient number of licenses, so upload additional license files.
- Cisco Unified Communications Manager does not currently use the correct software feature license. In this case, the Cisco CallManager service stops and does not start until you upload
the appropriate software version license and restart the Cisco CallManager service.
License File Upload (System > Licensing > License File Upload)-This window displays a message
that uploading the license file removes the demo licenses for the feature.
Now for the Cisco Messaging Service
This is only used in "Legacy" integrations which I'm guessing is not
the setup for your lab, so you should be good to go here.
Cisco Messaging Interface Service
The Cisco Messaging Interface allows you to connect a simplified message desk interface (SMDI)-compliant external **Third Party** voice-mail system with the Cisco CallManager. The CMI service provides the communication between the voice-mail system and Cisco CallManager. The SMDI defines a way for a phone system to provide a voice-mail system with the information needed to intelligently process incoming calls.
Hope this helps!
Rob
Please support CSC Helps Haiti
04-27-2010 08:39 AM
Fantastic response Rob! Many thanks! I have documented the findings on the upgrade path so far (6.12 to 6.13b). Next step is to upgrade the test lab 6.13b to 6.1(5).
Rgds
04-27-2010 10:38 AM
Hi Andy,
Good stuff my friend!
Keep us updated on your progress.Good luck
Cheers!
Huff
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