can anyone advice int the below error message as it happened to me twice:
Error: Cannot communicate with mainApp (getVersion). Please contact your system
Would you like to run cidDump?[no]:
I have 4IDSMs (2 on each 6513 core) and this case happened to me 2 times and i coudn't solve it .
The only way to solve it to reset the module power in order to access it again.
can anyone help in this.
THanks in Advance,
Try to reload the hang IDSM one more time. It should work after.
Please remove the IDSM from the MARS device list, and re-add the IDSM as IPS version 6.0.
That should resolve the issue.
The MARS 6.0.3 should have no compatability issue with the 7.x IDSM-2, so you're all set there. Can you verify that:
1. The IDSM-2 is actually generating events for the MARS to retrieve since the upgrade?
2. The IDSM-2 is reachable by the MARS using the "Test Connectivity" button on the device information page for the IDSM-2 in the MARS GUI?
You may notice during the test for #2 that you're prompted to accept a new certificate for the device. If so, make sure to verify and accept it as appropriate. Remember to Submit/Activate the changes in MARS when you're done.
The RDEP server functionality was deprecated in IPS 6.1 but the "Enable RDEP Event Server Subscribtions" option was left in the software to allow for legacy compatibility with third party products while they were updated to use SDEE. As of IPS 7.x the RDEP server has been completely removed from the IPS software. Remotely recent versions of the MARS software should have no issue retrieving events from your IDSM-2 device via SDEE. What version of MARS software are you running?
I've advised to download the upgrade file: IPS-K9-7.0-2-E4.pkg instead of the reimage file: IPS-IDSM2-K9-sys-1.1-a-7.0-2-E4.bin.gz.
Please use the upgrade file instead of the reimage file to upgrade the IDSM.
The easiest way to upgrade is to just connect via IDM, then go to: Configuration --> Sensor Management --> Update Sensor --> Update is located on this client --> upload the upgrade file from your desktop/folder where the file is --> click the "Update Sensor" button.
Upgrade file to use is IPS-K9-7.0-2-E4.pkg
IDSM-1 matches bugID: CSCsq51372:
Fix in 6.2.2(E3). I would upgrade it to the latest version 7.0.2(E4).
IDSM-2 seems to match bugID: CSCsv52117:
Also fix in 6.2.2(E3). Again, I would recommend upgrade to the latest version of 7.0.2(E4)