we are running UCCE 7.2(7) with CAD 7.2(1) SR2 and we seem to be having an issue with the ICM Call Variable information being populated in the CAD.
Up until now, it's been working fine. We have our ICM scripts set ICM Call Variables 1, 2 and 3 and they all appear in the CAD when a call goes to an agent. But, just this morning, I added a new DN, mapped it to a scheduled script, and within that script I set that new DN (just like I've been doing with all the rest so far), set a Call Type, then call 'Go To Script' which is the actual script to handle that specific call.
Dialling that DN plays the correct script, and going into the Sales queue sends me to that agent, but no ICM Call Variable info is showing up.
So far this has been working, but now that I've added a new line, it appears to have stopped, but just for this new line, it still appears to be working for all existing lines.
Any ideas anyone?