My Customer have a solution IPCCX version 5.0.2 and He would like know If is possible create a account with privilegiou of user (Read Only)
There isnt any user permission for read only acess in UCCX 5.0
As per the administration guide you only have 3 types of users:
Administrator -- Full access to UCCX system.
Supervisor Privileges - Breaks down into 3 other subclass depending on writes and license, but all results are for either administering teams/csq/skill or reviewing reports/monitoring
Historical Reports User Privileges - View historical reports.
Refer to the following weblink for more infomration:
Document: Cisco CRS Administration Guide 5.0(1)