Rules in Outlook 2007 and MWI

Unanswered Question
Apr 27th, 2010

So I have users who uses Outlook 2007 and uses rules.  When people leave voicemail messages the voicemail doesn't stay and the mwi doesn't come on.  The VMO ver that we use is 5.0 2.   We use Exchange 2007 as well.  Is there any way around this or is there a fix???

Mark

I have this problem too.
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David Hailey Tue, 04/27/2010 - 17:34

This is expected behavior.  If you use Outlook rules to move a message out of the Inbox to another folder, then the message is considered read and there will be no MWI lit on the phone.  If the user wants to have these features, they need to remove the rules being applied to voicemail.

Hailey

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