Solved: Can I reset console password on ACS1112 device running 3.3 using 4.1 recovery CD?

Jeff Law · ‎04-27-2010

Hi,

I am in a situtaion where I need to reset the console username/password on one of our ACS 1112 appliances. No one can remember it.

We are in the process of upgrading these devices from version 3.3 to 4.1 (latest version we can run on our only ACS1111 device).

The 3.3 Recovery Disk I have does not boot (probably damaged, or burnt too fast). I have a 4.1 Recovery CD, that I was wondering if I could use instead?

The reason I am asking first before trying is I cant run any risk of corrupting the configuration that is already on there, as it is still in production.

Regards

Jeff

Javier Henderson · ‎04-29-2010

Jeff,

It has to be the specific version that matches what you are running.

View solution in original post

Javier Henderson · ‎04-28-2010

The version of the CD used to reset the administrator password has to match the version running on the appliance, or database corruption will occur.

Jeff Law · ‎04-28-2010

Thanks for the reply. This is what I thought.

How accurate doe the version have to be. eg there are 4 numbers, eg 3.3.x.y

Can I use any 3.3 recovery CD, or does it have to be specifically for 3.3.x.y?

Regards

Jeff

Javier Henderson · ‎04-29-2010

Jeff,

It has to be the specific version that matches what you are running.