Hi to all,
Need some pointers to do the following:
Have 1 server in production running uccx 5.2 express. (customer not allowing upgrade to 7 directly)
Have built a second server running uccx 7.
I need to migrate everything from the prod server to the new one.
Whats the best option for doing this?
Can i backup and restore to the new server? If so does it need to be on the same rev and ip?
If i build an exact replica of the queues on the prod server will this interfere with existing agents?
How do i point the agent desktop to connect to the new server instead of the old prod one?
Anything else i need to be aware of?
Thanks in advance...
Ah - I see.
A single node is a primary node.
The only different (I believe) is that when you select 'Single Node' in the initial setup, it doesn't make itself a publisher. When you 'add to cluster' it does it at that point... so you don't need to meddle with the first UCCX node at all.
OK - we're kind of going in circles here.
You in-place upgrade your UCCX5 to 7, and keep all your data. This doesn't give you an easy rollback. If you do this, you add your new server to the cluster afterwards after building it fresh from media.
You can backup UCCX5, build a new UCCX5 on the new hardware, restore the UCCX5 data to it, then upgrade that to version 7.0.
When you have done this, and switched clients to it, and you are happy you no longer need the original UCCX5.0 server, you can then rebuild the UCCX5.0 server from media and add it to the UCCX7 cluster that contains your upgraded data and data gathered since the upgrade.
Yes - the main risk is that if you do hit problems, and need to roll back... you can't just uninstall the new version.
You would need to build from media, reinstall 5.x, and restore.
Building UCCX is a far less painful than it used to be, so if you have hardware available as an option I would probably take the 'safe' option of a parallel build of 5.x, restore, then upgrade.
- Have 1 server in production running uccx 5.2 express. (customer not allowing upgrade to 7 directly)
The only options you have are to upgrade from 5 (I presume you mean 5.0(2) ) to 7, or to manually migrate the configuration (scripts, queues, user team and rights assignment etc.
Bear in mind that if you don't upgrade, customer will lose their historical data.
Also consider moving to version 8.0 - as this is a migration to linux you will be able to export the config using tools that also export the historical data and import it to Linux. You would need to verify compatibility for your CCM version and so on.
- I need to migrate everything from the prod server to the new one. Can i backup and restore to the new server? If so does it need to be on the same rev and ip?
As stated above, if you want to migrate everything you need to upgrade. You could optionally do it like this:
- Build the OS off the network with same hostname/IP, install UCCX 5.0(2) and your current SR, but do not run the AppAdmin fresh install routine
- In your maintenance window, take a backup, disconnect the 5.0 server and connect the new server. Run the 'restore' option in AppADmin
- Once complete, upgrade the system to v7.0 and the latest SR
- Your clients should prompt to automatically upgrade when you run them. This requires admin rights, so you need to log into each PC as a local admin.
- How do i point the agent desktop to connect to the new server instead of the old prod one?
If it's a new build on a new IP, you would be advised to remove the old version, and then install the new version from AppAdmin on the new server.
You may be able to just re-point the IP in the registry at HKLM/Software/Spanlink/SiteSetup/LDAP_HostA
As I say - the main consideration would be maintenance of their historical report data, and the accuracy with which you can migrate their scripts and configuration. If Historical data is important to this customer (it usually is) and if you aren't experienced with the product (which I gather you are not) then your best option would be an in-place upgrade, or the option suggested above of restoring your current version then upgrading to 7.0. The fact that you have a new server is nice as it means you have an easy rollback option of reconnecting the old server.
You would also want to ensure you take a backup of the system, and that you apply the latest supported OS upgrade/SR to ensure you are patched up to date.
It's also a good idea to upgrade a couple of CAD agents and a Supervisor, then test the new system fully before upgrading all their CAD installs; just in case you need to back out.
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