- Gold, 750 points or more
Cisco Designated VIP,
2013 Small Business
Hi Cisco Team,
I decided to give Office Manager another go today, so I downloaded beta 2, I continually hit the same brick wall when trying to use it as what I did with Beta 1.
- The auto detection system does not come up and ask you if the appliance it has found is a UC500 series appliance, so it thinks the 2800 on the network is a UC500 and errors out. NOTE: we have multiple appliances on the network that all have routes to them.
- If i put the IP address of the UC500 in the advanced settings section "10.1.1.1" whcih is in an entirley different subnet, it will not even bother to look at that IP address, in the log files it is still looking at the 2800 IP address and still trying to read the system, it does but only 50% as it will error out on the CUE as the 2800 is running a flat network configuration, and it looks as though it does not know how to deal with that layout
- Beta 2 auto discovery should have been better created, it was the sole issue why i didnt bother with Beta 1, Auto discovery is great, but the inbuilt intelligence make it less intelligent and is the cause of much grief, is there any way to dumb it down and throw up to you a list of devices it has identified as possible UC500 appliances (And other devices it supports) and allow you to choose which on it should talk to?
- If you are going to allow the end user to manually enter an IP address to communicate to a UC500, then is there any way to force it to do this? Right now if I setup a VPN connection to a clients system that was configured with CCA, and try to get Beta 2 to look at it, it totaly ignores my instructions to look at that IP address.
Office Manager is a great idea, certainly beats having to contimplate installing CCA for clients that almost demand that level of access (Even the GUI is not good enough for them).
I really am looking to Office Manage as being a break through device manager at a client level, I hope these small, but overly annoying issues can be looked at and hopefully resolved in future releases.
Either way good work and I am glad to see that there is great steady progress on this application... However I maintain my protest - BRING BACK CCC :D that was a brilliant idea, even better if you incorporated Office Manager into it ;).