I have a scnario like
thank you for calling XYZ Company if you know the extension please dial it now or press 0 for assitance.
I have created a script in Cisco Unfied CCX 7.1 Editor and i am able to send the calls to Users Ext's but i am not able to transfer the calls to operator when i pressed 0.
I have attached the script where i am able to transfer the calls to Users ext successfully but i also want to transfer calls to operator when any body from outside press 0.
Please review my attached script and let me know how i can do it to complete the rest.
Waiting for reply
thanks and best regards