SPA525G

Answered Question
Apr 28th, 2010

Hello,

Issue with inbound calls on an SPA 525G using Asterisk as the PBX.

Prod Info:

Product Information
Product Name:SPA525GSerial Number:CBT140600L3
Software Version:7.4.4Hardware Version:1.0.0
MAC Address:0026998D3424Client Certificate:Installed
Customization:OpenLicenses:None


When on a call and another call comes in it doesn't ring the second line it show incoming call line 1 and the first line light flashes.

If you then answer this call and place it on hold and another call comes in line 2 flashes and you can take the call on line 2. You now have 2 calls held on line 1 and an active call on line 2

If another call comes in now it goes back to calling on line 1 key and if you answer it you know have 3 calls on the line 1 key.

It's impossible to manage xfer etc. and it's pot luck which call you pickup when you hit line 1 key.

Is there a setting to modify this behavior or is this a bug? If its a bug then it pretty much renders this handset unusable for a busy office enviroment.

We are in the process of rolling out 40 of these in an office.

Regards,

Brian

I have this problem too.
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