our support desk operates through UCCX however in the event of staff not able to get in we'd like to direct the calls to their work mobiles by manually directing the Route Point to a group number.
My first thought would be to add point CTI points to the line group that would then forward to the mobiles but the system will not allow me to add them.
This is because adding directory numbers that forward to mobiles didn't work. ( BTW, all CSS' are configured correctly to ring mobiles )
Please let me know if there is anyway to achieve this - I know that the call wouldn't bouce around the mobiles but just a way to distribute the calls on a longest idle basis would be fine.
Thanks in advance