04-28-2010 12:03 PM - edited 03-15-2019 10:31 PM
Greetings,
What is the correct size for the background image of the IP Phone 7942G?
I checked on two documents but i found different sizes.
this: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8536/prod_qas0900aecd80699c20.html
The size is 320 x 222.
and this: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/7962g_7942g/7_0/english/administration/guide/7962cus.html
The size is 320 pixels (width) X 196 pixels
both in 4-bit grayscale
Which is correct?
I did this XML, but the phone can not find the image in TFTP:
<CiscoIPPhoneImageList>
<ImageItem Image = "TFTP: Desktops/320x196x4/TN-LOGO7942_80x49.png"
URL = "TFTP: Desktops/320x196x4/Itau_LOGO7942_320x194.png" />
<ImageItem Image = "TFTP: Desktops/320x196x4/TN-LOGO27942_80x49.png"
URL = "TFTP: Desktops/320x196x4/Itau_LOGO27942_320x194.png" />
</ CiscoIPPhoneImageList>
Solved! Go to Solution.
04-28-2010 12:16 PM
Hi Leonardo,
I typically following the Phone administration guide for the particular device when it comes to resizing images and have never had a problem. If you are unable to see the image to select on the IP Phone then you need to ensure three things:-
1. The images have been re-sized according to the guide, in this case:
The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone:
2. The XML List file and Images have been uploaded to the correct directory on each TFTP server in the cluster:-
3. The TFTP Service on each node in cluster has been restarted.
Regards
Allan.
Hope this helps, pls rate helpful posts.
04-28-2010 01:57 PM
04-28-2010 06:47 PM
Just a follow up to Allan's post (+5 Mr. Thomas) I put together a "cheat sheet" of sorts for the background image dimensions used by different phones. I have to update it with information on the gen-4 phones but you may find it helpful.
http://www.netcraftsmen.net/resources/blogs/customizing-phone-background-images-in-cucm-5x6x7x.html
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
04-28-2010 12:16 PM
Hi Leonardo,
I typically following the Phone administration guide for the particular device when it comes to resizing images and have never had a problem. If you are unable to see the image to select on the IP Phone then you need to ensure three things:-
1. The images have been re-sized according to the guide, in this case:
The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone:
2. The XML List file and Images have been uploaded to the correct directory on each TFTP server in the cluster:-
3. The TFTP Service on each node in cluster has been restarted.
Regards
Allan.
Hope this helps, pls rate helpful posts.
04-28-2010 01:03 PM
I followed the Administration Guide of the phone. I changed the background of the 7911 phone with no problems. The only question I got was about the bit of color, I am using photoshop but not against the option of 4-bit grayscale. What program did you use?
04-28-2010 01:57 PM
04-28-2010 06:47 PM
Just a follow up to Allan's post (+5 Mr. Thomas) I put together a "cheat sheet" of sorts for the background image dimensions used by different phones. I have to update it with information on the gen-4 phones but you may find it helpful.
http://www.netcraftsmen.net/resources/blogs/customizing-phone-background-images-in-cucm-5x6x7x.html
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
04-29-2010 06:02 AM
Hey Bill,
Hope all is well my friend! It's a crazy a** blizzard here today
in Calgary (where is Spring??)
Thanks for linking up you excellent Blog posts. Much appreciated and certainly
a "must read"! +5 as always Bill.
+5 for you as well Allan, it's really great to see you back posting up High quality
answers!
Cheers!
Huff
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