CDR Analysis and Reporting (CAR) in Spanish?

Unanswered Question
Apr 28th, 2010

Hello All,

Can anyone tell me if the CAR tool can be made available in Spanish.  We have the locale loaded and the ccmuser pages are in Spanish but CAR is in English.  Is this a case of "you have your choice of black, black, or black"?

Many Thanks


I have this problem too.
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Overall Rating: 5 (4 ratings)
Jaime Valencia Wed, 04/28/2010 - 13:48

You need to provide a CUCM version when asking for help.

Go thru the readme notes for the locale, they explain exactly what is localized for each language.

If CAR is not checked then you'll have to use it in english.



If this helps, please rate

rob.huffman Wed, 04/28/2010 - 14:00

Hey Art,

Just to add a note to the good tips from Java (+5 Java-Man!)

Internationalization for CDR Analysis and Reporting

Only User and Manager windows support multiple locales. Administrator windows display in English.



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asandborgh Thu, 04/29/2010 - 05:27


Outstanding information from both of you - and 5 points to both as well.  This list is a great resource and your participation is greatly appreciated.

I have one follow on question - In the documentation it mentions that CAR managers and users do use the locale files for the applicable language, but administrators only use US English.  I would like to make the client a manager but I cannot figure out how.  I've been through the documentation and dug through the roles and groups on CCM.  Has anyone done this?  What am I missing?

Thanks again,


ooh, almost forgot again ...CUCM 7.12

rob.huffman Thu, 04/29/2010 - 05:41

Hey Art,

First off, it's great to have you onboard here as well my friend

This little note may help;

Configuring CAR Administrators, Managers, and Users

Any user can act as a CAR administrator (including application users); however, you must add the end user to the Cisco CAR Administrators User Group in Cisco Unified Communications Manager Administration (Standard CAR Admin Users). End users who have been identified as CAR administrators have full control over the CAR system. The administrator can modify all the parameters that relate to the system and the reports. End users who have not been identified as CAR administrators can access only designated CAR reports.

Note An application user that acts as a CAR administrator can configure all reports except the Individual Bill report. An application user that acts as a CAR administrator cannot access end user (CCM user) windows. CAR notifications do not get sent to the application user because no mail ID exists for the application user.

Tip To use CAR, ensure at least one CAR administrator exists in the Cisco Unified Communications Manager database.

Before you log in to CAR, you must configure at least one CAR user that has administrative privileges in CAR. To configure CAR administrators, managers, and users, perform the following procedure:


Step 1 In Cisco Unified Communications Manager Administration, add an end user by choosing User Management > End User. For additional information on how to perform this task, see the Cisco Unified Communications Manager Administration Guide. To create a manager, make sure that you enter a value in the Manager User ID field.

Note After creating the End User, edit the user password credentials by clicking the button Edit Credentials near the password text box. Uncheck the User Must Change at Next Login check box. If this action is not taken, you will get IMS_ERROR_CODE_5 (See Table 2-3 for the "CAR Invalid Logon Messages") and will not be allowed to log in to CAR. Then, you must log in to Cisco Unified Communications Manager Administration to manually reset the password.

Tip Cisco recommends that you configure at least one CAR user that has administrative privileges in CAR before you start using CAR. If you have not configured a CAR administrator or want to configure another CAR administrator, continue with this procedure.

Step 2 Choose User Management > User Group; click Find.

The Find and List User Groups window displays.

Step 3 Click Standard CAR Admin Users.

The CAR User Group window displays.

Step 4 Click the Add End Users to Group button.

Step 5 Check the check box(es) for the users that you want to add to the group and click Add Selected.

The user displays in the Users in Group group box.

Tip To revoke CAR administrative privileges, check the check box of the user in Users in Group group box and click Delete Selected. When the warning message displays, click OK. The system revokes the privileges immediately.



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asandborgh Thu, 04/29/2010 - 05:44


I bet I read that 20 times and I never caught that.

Many Thanks Rob!!

rob.huffman Thu, 04/29/2010 - 05:50

Hey Art,

You are most welcome buddy!

I thought the exact same thing when I looked for this, I guess we

both need some new glasses

Take care!



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