Is it possible to manipulate the caller id for the incoming calls? This is my situation:
The same CME will be used for 3 different companies (A, B, C), having a pool of agents answering the calls for the 3 companies with a different greeting for each of them, so they will need to know what number was dialed by the customer to determine which greeting to use.
We will be using a 2821 CME 7, having an E1 to PSTN, receiving 10 lines for each company through the E1.
Is it possible to add like A, B or C (Company A, Company B, Company C) as a prefix to the caller id to differentiate the dialed number?
Any help will be apreciated.
Thanks in advance.