Having an issue with Cisco Unity Express. Have one user that is unable to listen to messages via TUI. When the user receives a VM, the MWI light goes on as it should and they get the message via email, but when they call into CUE, it says "No New Messages" and they are unable to listen to them.
I checked the CUE GUI for that user and it showed "-1" for the message count....all other users show 0 or a positive number. When I leave a test VM, it increments to 0, but still says "No New Messages" when the user calls the TUI. So it appears that CUE thinks there are no new messages due to the counter being off.
Anyone know a way to fix this?
Thanks in advance.