I am presently facing a problem with a NRFU Test case in which when the nic of CVP(Active lic server) is unplugged the new calls placed are not failing over to the CVP (Redundant port server).We are running on a comprehensive setup with multi site env.The same cases with services got down(Call and Vxml) on active server the failover is happening fine.Some other scenarious like shutting the active dial-peer and checking if calls are serviced at 2nd CVP too works fine.
The ICM is on 7.5(7),CVP on 7.0(2) with ES of CVP7.0.2_ES22,CVP7.0.2_ES27 and CVP7.0.2_ES29 upgraded,CVP OPS Console 7.0(2) and gateway is IOS c3845-ipvoicek9-mz.124-24.T3.Can't really find a reason on this not functioning.I do see the Label of 7777777777 + corelation id reaching my gateways when the nic is got down and new call is placed.However the VXML Session just does not seem to get invoked after that and it only tries to GET the active server on http request.
A tac case is open for this but it is taking a bit long.Can anybody suggest if any idea?
Can you tell us , is it a SIP based deployment or H323 based Deployment . one thing is clear you are not using CSS ,
As you can see TransferLabel+ correlation ID it means failingover is not working when customer is listening a prompt .
Can you Please check have u define IP host media-server & IP host media-server-backup and in ICM script instead of using IP address of media server use media-server , if gateway is unable to reach first media server it will append -backup and check second media server.