I have a IPCC Express 7.0(1) server with Cisco Unified CCX Express Premium and a CCM 22.214.171.12400-18 server. Also I have a
Cisco Unity 5.0 server.
I have to do a script in the IPCC Express. I want this script after playing a prompt transfer the call to a mailbox
of unity (Transfer a Caller Directly into a Unity Mailbox).
I want this mailbox to which transferred the call is accessible from some phones and I also want that is sent the message indicator (MWI)
to this phones.
I do not know how to do this because it ia first time that I configure a Unity.
I do not know if I have to configure a CTI port or CTI Route Point for not using phones licenses and assign
to this CTI Port or Route Point a directory number which has a forward all to voice mail.
I try to create both a cti port as a cti route point but neither register with CallManager.
I am not sure what I have to configure in the Unity, in CallManager and in the IPCC Script.
The step which I have to use in the script to transfer the call to voicemail is "Call Redirect"?
Can you help me, please?
I have this problem too.