i have a lab setup Presence7.0 integrated with CUCM 7.0. LDAP is integrated with CUPS and CUCM. I deployed as per the cisco guide and configured the phones and CUPC clients. I could successfully login to the CUPC client and see the presence information of the users in Softphone mode. But the presence info is not visible on the CUPC client in desk phone mode. The server health shows all green.
1. In Softphone mode the IM options work perfectly and when i make a call from the dialer on the CUPC client the presence the status changes to "on phone" and the same is replicated to all the other CUPC clients.
2. In the desk phone mode IM options work perfectly but when the associated phone goes off hook a pop up window arrives on the CUPC associated with the same phone stating that the user is off hook. However the status of the native user does not change, it still shows available. Also this presence info is not replicated on the other CUPC clients.
Any help would be greatly appreciated.
There are three kinds of "presence" on CUPC:
1) Availability (available, away, etc.)
2) Phone presence (on-the-phone)
3) Calendar (In-a-meeting).
Phone presence was initiated from CUCM to CUPS to CUPC. The vital information is the user ID associated with the presence info. Make sure on CUCM > Device > DN > at the bottom of the page you have end user associated.
If that checked out, you may try reseting the SIP trunk between CUCM and CUPS and restart "Cisco UP Presence Engine" service on CUPS.
Hope this helps!
Have you made the line appearance associations (from the line to a user, configured from the DN page by setting the 'associated users' at the bottom)?
Without this you don't get status for that line. I guess in softphone mode this works a little differently...
Also you'll need to check over your PUBLISH trunk configuration.
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