Hi James,
Tags are keywords that can be added to any type of content by the author. Additionally, participants can tag content created by someone else by using bookmarks. Tags are the “Web 2.0” way of categorizing and making content more findable. A rule of thumb is to tag content with words or phrases you might use to search for it later. Create a tag phrase by using hyphens or underscores between the words, instead of spaces. You need to associate tags with the content you create. This adds to the CSC search capability for finding content easier.
While you can use the tags at your convenience, it is good practice to use existing tags wherever possible. The Popular Tags list at the bottom of the document editing page lists these for the space in which the document has been created. For example, if you are creating a document in the IP Telephony community, the popular tags will appear at the bottom of the editing page and this will show the following popular tags in that community:
7900_ip_phone callmanager_3.x callmanager_4.x callmanager_5.x callmanager_6.x callmanager_7.x callmanager_express cdr configuration cucm error_message faq h323 install mgcp moh pstn publisher sip sql subscriber troubleshoot upgrade voice_gateway voicemail
For Callmanager, we have the tags for each version to provide more specific tagging. The tags available for callmanager are:
callmanager_3.x callmanager_4.x callmanager_5.x callmanager_6.x callmanager_7.x cucm
Also, there is an auto complete feature when you enter the tags in the document editing page. If you want to find what tag is available for a particular product, you can type few letters of that tag in the tagging box in the document editing page and the tag suggestions will be coming up based on the tags available. You can choose the correct tag based on your content.
Regards,
Greeshma
