Sometime (not every time) when agent call-out using key-pad from CAD and destination busy,
the CAD call status shows busy, then agent try to hang up the call from CAD and call hung up successful(IP Phone hang up) but
CAD call status still show busy and time still continue to count (At this state agent try to click drop call from CAD again
But call status still show busy), agents have to close CAD and login again to clear the problem.
- CUCM 188.8.131.52000-1
- UCCX 7.0(1)SR05_Build504
- CAD 184.108.40.2060 installed in WinXP Pro SP3
Anyone know about this problem?