UCCX CAD Problem

Unanswered Question
Apr 30th, 2010

            Sometime (not every time) when agent  call-out using key-pad from CAD and destination  busy,

the CAD call status shows busy, then agent try to hang  up the call from CAD and call hung up successful(IP Phone hang up)  but

CAD call status still show busy and time still continue  to count (At this state agent try to click drop call from CAD  again

But call status still show busy), agents have to close  CAD and login again to clear the problem.

- CUCM 7.1.3.30000-1

- UCCX  7.0(1)SR05_Build504

- CAD 6.6.1.400 installed  in WinXP Pro SP3

Anyone know about this problem?

Regards,

Tinnakorn

I have this problem too.
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Aaron Harrison Fri, 04/30/2010 - 11:37

Hi

I've seen a similar thing with one of my customers - seems to be that CAD misses the 'hangup' event and then gets in a tangle. I've seen it on the end of inbound and outbound calls on 7.0(1)Sr5 with CCM6.

Regards

Aaron

Tinnakorn Mukud... Fri, 04/30/2010 - 18:26

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

Hi Aaron,

That the same error with me, how do you solve this problem or it still happen.

Regards,

Tinnakorn

Aaron Harrison Sat, 05/01/2010 - 05:31

Hi

Still unsolved... it's another engineer's project so I'm not sure that he's raised a TAC case yet..

Aaron

Ryan LaFountain Sat, 05/01/2010 - 05:52

Hi,

It could be CSCtb77537. It is pretty common and causes agents to become stuck in Talking or CTI Ports to not release the call properly.

c.marcillat Wed, 06/23/2010 - 00:56

Hi,

I have the same problem .

I had the CUCM  7.1.3.20000-2 and the UCCX 7.0(1)_Build168 .

I updated to CUCM 7.1.5.10000-12 and to UCCX 7.0(1)SR5 .

The problem is worse than before .


Do you have a solution ?

The CAD can't hang up call every times !

Thanks,

Guillaume

Aaron Harrison Wed, 06/23/2010 - 01:58

Hi

I believe the bug Ryan pointed out was the cause for the issue I had - I upgraded to 7.1(5) and the problem was resolved.

Regards

Aaron

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