Hello Guys, do you know a way to check if an ageng is logged in based on the skills assigned to the agent ? before you send the call to the queue or the agent ?
Ah - I see.
I don't think there's a way to get live 'skilled agent' stats, just the CSQs.
But you could bungle a workaround together by creating a CSQ for each skill - name it the same as the skill, and add the single skill to each similarly named CSQ.
You won't ever send a call to those new CSQs, but you get then use 'get reporting stat' to pull a stat that indicates count of agents with that skill.
Of course - it does beg the question why you'd care too much whether a particular skilled agent is available if when you send it to the multi-skill queue any other agent could answer it? But I guess you have your reasons...
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