- Bronze, 100 points or more
I have had this twice now and I'm getting a little PO'd. New client install of a 540 and I VPN in to fix something for them via CCA 2.2.2 and when I make the change it kicks me out and makes the VPN stop working. We have to go to the client site and there is an error in CCA about the VPN profile, once it's cleared it's fine and everything works again.
So I was changing the following: first DNS server presented to the client, changed it; killed the connection and had to do site visit. Next was allow local internet access (checkbox) as soon as I did that same thing, dead VPN.
I know it's not a great practice to VPN in and change VPN settings, but come on these are pretty benign, and we need to be able to support our clients without site visits.
Is this a design issue, bug or have others had simular experiences?