Disaster recovery of a Publisher - new licenses needed ?

Answered Question
May 1st, 2010
User Badges:

It looks like I'm going to need to rebuild a Publisher (CUCM 7.1) on to new hardware. The current server has intermittent problems.


Will I need new license files as the replacement server will have a new Ethernet MAC address ?


Will the restored Publisher work until any new license files are loaded ?


Where would I get the new license files ? Is this via my reseller or direct from Cisco ?


Many thanks


Andy

Correct Answer by Harmit Singh about 7 years 2 months ago

Hi Andy,


1>     If you are going to restore your Publisher onto new hardware, then yes, you will require new license files.


2>     The new Publisher will be running Demo License which will not cater to a production environment.


3>     To get the new license files, you can open a TAC case with the licensing team and request for the new license files.If your reseller has also provided you with a valid support contract, you should be able to open that case, else you can request the reseller to and they should ideally be able to do it for you.


HTH.


--

Harmit.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Harmit Singh Sat, 05/01/2010 - 02:49
User Badges:
  • Cisco Employee,

Hi Andy,


1>     If you are going to restore your Publisher onto new hardware, then yes, you will require new license files.


2>     The new Publisher will be running Demo License which will not cater to a production environment.


3>     To get the new license files, you can open a TAC case with the licensing team and request for the new license files.If your reseller has also provided you with a valid support contract, you should be able to open that case, else you can request the reseller to and they should ideally be able to do it for you.


HTH.


--

Harmit.

Actions

This Discussion