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Disaster recovery of a Publisher - new licenses needed ?

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andyhibbert
Level 1
Level 1

‎05-01-2010 02:28 AM - edited ‎03-15-2019 10:34 PM

It looks like I'm going to need to rebuild a Publisher (CUCM 7.1) on to new hardware. The current server has intermittent problems.

Will I need new license files as the replacement server will have a new Ethernet MAC address ?

Will the restored Publisher work until any new license files are loaded ?

Where would I get the new license files ? Is this via my reseller or direct from Cisco ?

Many thanks

Andy

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Harmit Singh
Cisco Employee
Cisco Employee

‎05-01-2010 02:49 AM

Hi Andy,

1>     If you are going to restore your Publisher onto new hardware, then yes, you will require new license files.

2>     The new Publisher will be running Demo License which will not cater to a production environment.

3>     To get the new license files, you can open a TAC case with the licensing team and request for the new license files.If your reseller has also provided you with a valid support contract, you should be able to open that case, else you can request the reseller to and they should ideally be able to do it for you.

HTH.

--

Harmit.

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Harmit Singh
Cisco Employee
Cisco Employee

‎05-01-2010 02:49 AM

Hi Andy,

1>     If you are going to restore your Publisher onto new hardware, then yes, you will require new license files.

2>     The new Publisher will be running Demo License which will not cater to a production environment.

3>     To get the new license files, you can open a TAC case with the licensing team and request for the new license files.If your reseller has also provided you with a valid support contract, you should be able to open that case, else you can request the reseller to and they should ideally be able to do it for you.

HTH.

--

Harmit.

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