I am note able to delete call type in configuration manager of ICM, i'm getting the following error:
The call Type cannot be deleted because it is referenced by a script
i have used the search tool of the script editor to see if it is used by any script, but was not able to find any.
1. Go into Config Manager, Deleted Objects - any scripts there? If so, permanently delete all scripts. Find in the Script Editor only searches active scripts.
2. Use the Config Manager tool Script Reference and cross check the call type references using that tool. You may have it in an inactive script. If so, delete all those old copies and then permanently delete them.
3. Try again.