Hi Team We have configured the UCCX 7.0 with outbound dialer. We also have configured the call recording by the method mentioned in the link.
Actually I am using voice contact workflow for auto recording.
But my system is not recoridng the outbound dialer calls. Howver it is recording the NON ICD calls which are coming on agent extension. But this is also one way audio recording. Only agant voice I can hear in play back files.
DO you think outbound calls cant be recorded with this method. Kindly advise me.