second phone number in contact list with UCCX 7.0 Outbound dialer

Unanswered Question
May 2nd, 2010

Hi team,

We have UCCX 7.0 with outbound dialer. In our contact file for compaign we are giving two numbers phone1 and phone 2 for same customer.

We are expecting that if customer is not answering, or his phone is busy then outbound dialer should dial the second number of same customer. But it is not dialing the second number.

Kindly explain in what situation the second number will be dialed out.

I have this problem too.
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mehtdi1980 Tue, 05/04/2010 - 01:02
You need to specify the phone number 2 in the particular Campaign in the Call Target section .
In the call Target section you need to add numbers to be dialed = phone number 2
Hope this works
Muhammad Irfan Tue, 05/04/2010 - 03:16

Hi Dipkumar,

I think there is no call target in particular compaign. However if there is then I think it will dial the phone 2 by default.

PDI helpdesk told me that I have to use skip next to dial then second number.


Appreciate your response


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