Resolved: ACS4.2 ssh fails but telnet OK for same user

Unanswered Question
Apr 28th, 2010


An ACS Internal DB user cannot ssh to a 3750 switch but telnet works fine.

Authentication method is TACACS+
Other users in the same ACS user group as the problem user can both ssh and telnet to this switch OK.

Debug on the switch shows:

TPLUS: Received authen response status FAIL (3)

The ACS Failed Attempts log shows

ACS password invalid

The ACS Auth.log shows

E 3306 4384 0x27e2 Plain DB pass check for <username> failed"

for the failed username.

The 3750 switch is running 12.2(44)SE6
ACS is 4.2.0.124p11

Really puzzling that telnet using exact same user/password works fine.
Does anyone have any clues/pointers?
TIA, Graeme

I have this problem too.
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Ganesh Hariharan Thu, 04/29/2010 - 00:34


An ACS Internal DB user cannot ssh to a 3750 switch but telnet works fine.

Authentication method is TACACS+
Other users in the same ACS user group as the problem user can both ssh and telnet to this switch OK.

Debug on the switch shows:

TPLUS: Received authen response status FAIL (3)

The ACS Failed Attempts log shows

ACS password invalid

The ACS Auth.log shows

E 3306 4384 0x27e2 Plain DB pass check for failed"

for the failed username.

The 3750 switch is running 12.2(44)SE6
ACS is 4.2.0.124p11

Really puzzling that telnet using exact same user/password works fine.
Does anyone have any clues/pointers?
TIA, Graeme

Hi Graeme,

For ssh connection with switch your switches should haev cryptographic image with K9 in ios,then only you can ssh the switch.

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

GRAEME DANIELSON Thu, 04/29/2010 - 22:28

Ganesh,  thanks for taking the time to respond but it doesn't help at all...

> Other users in the same ACS user group as the problem user can both ssh and telnet to this switch OK.

Javier Henderson Fri, 04/30/2010 - 09:24

Try removing the user from ACS and re-adding it.

Also, does the user have any special characters in its password? If so, try changing it to something using just letters and numbers, as a troubleshooting step.

GRAEME DANIELSON Mon, 05/03/2010 - 00:41

The password has a mix of upper case lower case and numbers - no special characters. I resolved by re-entering the same password into ACS. Strange.

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