T.37 offramp (outgoing, mail2fax) faxes don't work

Unanswered Question
May 3rd, 2010


We are trying Cisco scripts app_faxmail_onramp. and app_faxmail_offramp. for T.37 onramp (incoming, fax2mail) and offramp (outgoing, mail2fax) faxes, respectively.

Incoming faxes work, but outgoing faxes have some problems.

If we send any .tif file to the gateway by mail2fax, the receiving fax machine gives an error; instead, if we try to send the "Cisco_fax.tif" (generated by a previous incoming fax2mail fax), it works correctly.

What's wrong?

How can we generate a "Cisco-compatible" .tif file? Is there a tested image converter to obtain a "valid" file?

Thanks and regards.

I have this problem too.
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raziel78kain Wed, 05/05/2010 - 01:11


We have solved all by oneself.

We have found several free softwares, such as (for example) PDFCreator, that can save files in TIFF G3 format.



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