CUCM 6.1.2 Update Issue

Unanswered Question
May 3rd, 2010

Hi,

I have a problem to update my lab enviroment.When I update from 6.1.2.1002-1 to 6.1.4.2000-2 I´ll get this message:

04/30/2010 14:21:05 CCMInstall|(CAPTURE) installSql  rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) disablenotify  dsn[DSN=ccm_super;Servername=server_ccm6_1_4_2000_2]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) disablenotify  rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) Update Statistics DSN=ccm_super;Servername=server_ccm6_1_4_2000_2|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) updateStatistics  rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) logoutDevices - Resume the login device configuration src DSN=ccm_b;Servername=server_ccm6_1_2_1002_1 dst DSN=ccm_super;Servername=server_ccm6_1_4_2000_2|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) This step could take a long time if there are a lot of devices that have user currently login.|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) logoutDevices rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) fixDDIClauses  rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) Update Statistics DSN=ccm_super;server_ccm6_1_4_2000_2|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) updateStatistics  rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) enablenotify  dsn[DSN=ccm_super;server_ccm6_1_4_2000_2]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) enablenotify  rc[0]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) installFull  rc[1]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) installdb Failure [-i] 1|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) Stop DBMS|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) su -c 'if [ -f /usr/local/cm/db/informix/local/ids.env ]; then source /usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' - informix|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|(CAPTURE) cm-dbl-install [1]|<LVL::Debug>
04/30/2010 14:21:05 CCMInstall|Internal Error, File:instMain.c:1403, Function: handlePhase(), Failed to exec command: "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/local/cm/script/6.1.4.2000-2/cm-dbl-install L2 PostInstall 6.1.4.2000-2 6.1.2.1002-1 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|<LVL::Critical>
04/30/2010 14:21:05 appmanager.sh|CCMInstall --upgrade ERROR|<LVL::Error>
04/30/2010 14:21:05 upgrade_manager.sh|Applications upgrade failed|<LVL::Error>
04/30/2010 14:21:05 upgrade_install.sh|Cleaning up download...|<LVL::Info>
04/30/2010 14:21:05 upgrade_install.sh|Removing /common/download/6.1.4.2000-2|<LVL::Info>
04/30/2010 14:21:05 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
04/30/2010 14:21:05 upgrade_install.sh|Removing /common/rpm-archive/6.1.4.2000-2|<LVL::Info>
04/30/2010 14:21:06 upgrade_install.sh|CSA Status = 1|<LVL::Debug>
04/30/2010 14:21:06 upgrade_install.sh|Stop IOWAIT monitor|<LVL::Info>
04/30/2010 14:21:06 upgrade_install.sh|1|<LVL::Debug>

Installed Software:

Active Master Version: 6.1.2.1002-1

Active Version Installed Software Options:
localeinstaller
cm-locale-de_DE-6.1.1.2000-1.cop
cm-locale-en_GB-6.1.3.3000-1.cop
cm-locale-combined_network-6.1.3.3000-1.cop
admin:show version in~ active

Any ideas?

Regards

Marcel

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Harmit Singh Mon, 05/03/2010 - 03:01

Hi Marcel,

A few questions:

++     Is this on the Primary Node?

++     Are you using an SFTP server to upgrade or did you burn the media onto a DVD?

++     Based on the snip of the install log you attached, here is what i see:

04/30/2010 14:21:05 CCMInstall|(CAPTURE) installdb Failure [-i]  1|
04/30/2010 14:21:05 CCMInstall|(CAPTURE) Stop  DBMS|
04/30/2010 14:21:05 CCMInstall|(CAPTURE) su  -c 'if [ -f /usr/local/cm/db/informix/local/ids.env ]; then source  /usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' -  informix|
04/30/2010 14:21:05 CCMInstall|(CAPTURE)  cm-dbl-install [1]|
04/30/2010 14:21:05  CCMInstall|Internal Error, File:instMain.c:1403, Function:  handlePhase(), Failed to exec command:  "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot  /partB /usr/local/cm/script/6.1.4.2000-2/cm-dbl-install L2 PostInstall  6.1.4.2000-2 6.1.2.1002-1 /usr/local/cm/ /partB/usr/local/cm/  /common/log/install/capture.txt"|
04/30/2010  14:21:05 appmanager.sh|CCMInstall --upgrade ERROR|
04/30/2010  14:21:05 upgrade_manager.sh|Applications upgrade  failed|

Could you collect the following logs and attach it here please:

file get inactivelog cm/trace/dbl/sdi/installdb_l2.log

file get inactivelog cm/trace/dbl/sdi/installdb_l2.log.err

Thanks

--

Harmit.

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