We need to configure an Auto Attendant using Unity Connection doing the following :
- If the caller enters XXXX#, the call is transferred to extension XXXX.
- If the caller enters 0, the call is transferred to the Operator.
First, we need to ask if it possible to have an Auto Attendant using Unity Connection offering these 2 options.
If it's possible, how to make it?
Thanks for your help.
Select Standard greeting (typical, but other greetings can be used too if you are playing with schedules)
Under the "During Greeting" section
1. Ensure that the box that says "Ignore Caller Input" is unchecked
2. Check the box that says "Allow Transfers to Numbers Not Associated with Users or Call Handlers"
Note, you must ensure that your transfer restrictions (System Settings>Restriction Tables) are setup to allow (and more importantly restrict) directory numbers that callers can transfer to. The thing to be aware of is that you want to avoid exposing yourself to toll fraud, so make sure your restrictions are setup to allow callers to only reach what you want them to.
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