Dial by extension

Unanswered Question
May 3rd, 2010

From the auto attendant, I can dial by extension and that works fine.  But does it only work for a user's "main" primary extension?

I have users set up with multiple normal extensions, but the dial by extension only seems to work for the main ones.  If I try to dial to their other extensions, the attendant says you have entered an invalid phone number. 

UC520 on CCA 2.2.2, Software pack version 8.0.1, FXO lines, PBX system


I have this problem too.
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Steven DiStefano Mon, 05/03/2010 - 14:03

Hey Big Daddy,

Do you also have a challenge with voicemail?  In other words, CF Busy or no answer...where do you have it rolling to next?

I am thinking the voicemail box wouldnt get created for these Normal Buttons (lines) and so CUE (AA and Voicemail) wouldnt know what to do with them, but trying to be sure, before I answer, since I am not totally clear on how you built them....


bigdaddyajay Tue, 05/04/2010 - 06:28

Mailboxes are created automatically for each normal extension, aren't they?  CFNA and Busy both go to the voicemail.  Each user has a voicemail box for each extension.  They aren't all set up at the moment, as it's pretty inefficient. 

If the dial by extension worked, I'd like to be able to send CFNA to 6xxx instead of 399

Steven DiStefano Tue, 05/04/2010 - 06:35

Actually,  CCA only creates a voicemail box for the 1st occurance of a Normal Line button.  Usually its the first butotn (by default, thats where we place the phone users extension).  Once its set, no more voice mail boxes get created for the same phone instrument.  I confirmed this is the CCA design with that team last night. 


bigdaddyajay Tue, 05/04/2010 - 06:38

OK, in CCA under voicemail, it lists all the user extensions in the drop down.  So all those point to the main extension?

Is there still a way to dial by extension from AA to the other extensions?

Steven DiStefano Tue, 05/04/2010 - 06:54

Hey Big D,

Yes,  you will see the main extensions in that window plus the General Delivery Mailboxes (GDM) set up for things like hunt groups and Shared lines.

if you click the CCA HELP button in that window, you will see this:

"One personal mailbox can be created per user and it can be associated  with any one of the Normal extensions configured for the user."

So I dont think normal buttons are the solution for you.



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