I have recently upgraded our Call Center v3.5 to CCX 7.0(1). The processes of adding an agent are not quite the same. I seem to have a problem getting the agents to show up in the Cisco Supervisor Desktop Application. The agents seem to be able to get into the queue, and are presented calls. I can see him in the Real Time Reporting - Report - Resource Contact Center Express Stats, just not in the Supervisor Desktop.
Does anyone have any suggestions of where to look first?