We have a large user base that requires individual "0 outs" from their mailbox's to their individual administrators. (While their greeting is playing, press 0 to be transferred.)
Can the users control and change this themselves via their phone or web page?
Seems like it should be an easy enough entry but I can't seem to find where/how they would do this. I do not want to have to manage this on an enterprise wide scale - the user should be able to do/change their own "attendant" extension themselves.
Where/how can this be accomplished?
Caller input options are controlled by the administrator. They cannot be controlled within Cisco PCA by the end user. You'll need to use the Bulk Edit utility to group users together and manage them as needed.
Probably not the answer you wanted, but true nonetheless.
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